Arika Marshall-Embry
Hosuton
Summary
Service-oriented and performance-driven professional with excellent organizational, multitasking and problem-solving skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and maintaining a standard of excellence.
Overview
8
8
years of professional experience
Work History
Assistant Director
Camp Ozark
Houston
08.2019 - 08.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Identified inefficiencies and negative customer experiences, and executed solutions.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Managed and negotiated contracts and invoices for provided services.
- Developed and managed a team of 10-20 employees to ensure efficient operations.
- Ensured continuous evaluation and reporting with staff and leadership.
- Established and maintained standards of excellence for customer service delivery throughout the organization.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Maintained marketing and communication timelines.
- Coordinated travel for 1,100 campers across 5 states and 20 cities each week.
- Organized logistics for Opening and Closing day operations, including staffing and scheduling.
Visual Merchandising Team Lead-Sales Associate
Altar'd State
Louisville
08.2018 - 05.2019
- Implemented creative visual merchandising strategies to drive sales and increase customer engagement.
- Executed merchandising and floor moves based on seasonal changes, business needs and trends.
- Maintained visual merchandising storage area and room to prevent damage or destruction of existing visual collateral or tools.
- Organized engaging window displays to capture customer interest and drive revenue growth.
- Greeted customers upon entering the store and provided assistance.
- Stocked shelves with merchandise according to company standards.
- Operated point-of-sale systems accurately to process payments from customers.
Resident Advisor
University of Kentucky
Lexington
08.2016 - 05.2017
- Enforced university rules and regulations within the residence halls.
- Led monthly meetings to address resident concerns and educate on changes to policies and procedures.
- Monitored building entrances and exits during peak hours of activity while enforcing visitor policies.
- Provided support and guidance to residents in order to help them adjust to college life.
- Answered telephones and routed calls or delivered messages.
- Assisted with planning and implementing campus events, programs, and activities.
Education
Some College (No Degree) - Elementary Education/Psychology
University of Kentucky
LexingtonSkills
- Operations Management
- Event Planning
- Meeting Coordination
- Office Administration
- Administrative Support
- Calendar Management
- Inbound and Outbound Calling
- Project Management
- Operations Oversight
- Small Group Instruction
Timeline
Assistant Director
Camp Ozark
08.2019 - 08.2024
Visual Merchandising Team Lead-Sales Associate
Altar'd State
08.2018 - 05.2019
Resident Advisor
University of Kentucky
08.2016 - 05.2017
Some College (No Degree) - Elementary Education/Psychology
University of Kentucky
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