Andreea Alecu
Selfoss
Summary
Currently employed as a dedicated housekeeper, I excel in maintaining a clean and organized environment, demonstrating attention to detail and efficiency in daily tasks.
Versatile professional with a strong foundation in customer services, and hospitably roles. Proves expertise as a restaurant trainer and barista, showcasing exceptional communication and organizational skills. Adept at creating positive customer experiences, training teams for excellence, and ensuring cleanliness standards. Eager to leverage diverse skills to contribute effectively in dynamic work environments.
Poised to bring a unique blend of customer-centricity, training proficiency, and service excellence to new opportunity. Ready to contribute my versatile skill set and unwavering commitment to elevate team performance and exceed customer expectations in a challenging and rewarding work environment.
Overview
8
8
years of professional experience
Work History
Housekeeper
Geysir Hotel
05.2023 - Current
- Cleaning and reporting any safety hazards
- Tasks like vacuuming, sweeping, emptying trash cans, dusting shelves, cleaning windows, and mopping floors
- Other tasks: changing linens, ironing, and laundry.
Housekeeper
Inn at Bay Harbor, Autograph Collection Hotel
06.2022 - 09.2022
- Cleaning, sweeping, and vacuuming guestrooms and changing the bed sheets for new guests
- Cleaning supplies inventory
- Ensuring that the guests received quality customer service at all times
- Stocked bathrooms
- Mopped lobby and restaurant floors
- Disinfecting furniture and bathrooms with chemicals
- Cleaned shared areas and guestrooms daily
- Increased positive reviews by customers
- Restocked the cleaning cart at the end of each shift
- Reported repairs where necessary.
Barista
Gloria Jean's Coffee
06.2021 - 05.2022
- Take drink orders from customers, operated the cash register and computer system, and prepared specific orders
- Operated espresso machines, milk furthers, and other equipment
- Received commendation for creating endearing latte art
- Pioneered an allergen-sensitive work environment and provided safe and flavorful beverages to customers with intolerance to gluten, dairy, or nuts
- Maintained a clean and orderly checkout area, frequently sanitizing public surfaces
- Interacted with customers in a positive manner
- Resolved customer issues including returns and incorrect prices.
Trainer
Taco Bell
11.2019 - 05.2021
- Assisted with the screening of new recruits
- Trained and mentored new employees
- Learned the basics of retail, including stocking, inventory, cash handling, and POS computer systems
- Scheduled shifts, assisted with training, and resolved customer issues
- Ensuring compliance with company standards in each restaurant
- Assigning E-learning courses for employees
- Assisting at opening new Taco Bell Restaurants.
Bookseller
Carturesti
06.2019 - 10.2019
- Consistently met my short and long-term targets
- Handled customer complaints with empathy and composure
- Answered calls, responded to emails, and spoke with clients face-to-face
- Trained, coached, and supervised new staff members
- Accurately handled large amounts of money on the cash register
- Pitched ideas on how to improve performance and efficiency.
Sales Assistant
Hennes & Mauritz, H&M
09.2018 - 06.2019
- Assist customers as they choose garments and accessories
- Resolve customer queries and complaints swiftly
- Stock and orders management
- Create a welcoming and friendly environment
- Customer satisfaction based on survey was consistently over 85%
- Train new hires.
Archivist
Digital Archiving Solutions
02.2018 - 08.2018
- Monitored the storage space and oversaw the progress of restoration teams as needed
- Made digital copies of documents and photographs; created a searchable database which made the information in the museum's collection available to researchers and the general public
- Provided administrative support for operation services
- Organized the activity of completing the documentation base
- Providing technical support for operational services.
Waitress
Harry's Spaghetti Western Restaurant
07.2017 - 09.2017
- Welcomed guests and accompanied them to their table
- Performed setup duties such as preparing and cleaning tables and organizing the work area
- Explained the menu and suggested additional items to guests
- Recorded requests through the point of sale tool
- Collected the bill for food and beverages and calculated correct change
- Solicited customer feedback and acted upon it to guarantee satisfaction
- Kept a calm and friendly attitude during days with a high number of guests.
Busser/Hostess
Saloon No. 10
06.2017 - 09.2017
- Handled customer complaints with empathy and composure
- Answered calls, responded to emails, and spoke with clients face-to-face
- Accurately handled large amounts of money on the cash register
- Managed the flow of guests in the restaurant
- Cleaning tables
- Taking care of the customer's needs.
Barista
Origo Coffee
12.2017 - 05.2017
- Creating and serving hot or cold beverages
- Responsible for taking customer orders and payments
- Clean and sanitize work areas, seating areas, and equipment/tools.
Housekeeper
Bullock Hotel
07.2016 - 09.2016
- Cleaning, sweeping, and vacuuming guestrooms and changing the bed sheets for new guests
- Cleaning supplies inventory
- Ensured guests received quality customer service at all times
- Stocked bathrooms
- Mopped lobby and restaurant floors
- Disinfected furniture and bathrooms with chemicals
- Cleaned shared areas and guestrooms daily
- Restocked the cleaning cart at the end of each shift
- Reported repairs where necessary.
Prep Cook
Buffalo Bodega
06.2016 - 09.2016
- Preparing ingredients daily including washing, chopping, dicing, marinating, slicing, etc
- Responsible for various stations including salads, meats, vegetables, pasta
- Cleaning thoroughly and complying with the highest hygiene standards
- Serving meals when needed.
Busser
Saloon No. 10
06.2016 - 09.2016
- Notifying cooking staff and management if guests had any issues
- Cleaned any food or drink spills quickly and effectively
- Cleared plates and dishes from tables after guests had left the restaurant
- Carefully wiped, sanitized, and prepared each table for guests before arrival
- Refilled customer beverages and provided clean glasses when needed
- Ensured table was properly laid with cutlery, glasses, and bread for when guests arrived
- Monitored supplies of napkins, tablecloths, and other essentials.
Education
Master's Degree in Administration and Development of Human Resources - Human Resources
University of Bucharest
Bucharest, Romania06.2020
Undergraduate Romanian-Japanese - Japanese Language
Angela Hondru, Romanian-American University
Bucharest, Romania06.2019
Public Administration -
University of Bucharest
Bucharest, Romania07.2017
High School Diploma -
Bilingual Theoretical High Scool Decebal
Bucharest, Romania06.2014
Skills
- Teamwork
- Problem-Solving
- Customer service
- Leadership
- Mentoring
- Handling conflict
- Creativity
- Responsible
- Positive and Proactive attitude
- Hardworking
- Customer Service
- Cleaning Techniques
- Guest Relations
- Detail-Oriented
- Program Management
- Planning and Coordination
Languages
Romanian
English - Level 8
Spanish
Japanese
Personal Information
- Place of Birth: Bucharest, Romania
- Date of Birth: 10/16/95
- Gender: Female
- Nationality: Romanian
- Marital Status: Single
drawing and reading
Passionate about the art of expression, I find peace and freedom of my drawings and within the pages of a great book. This dual love for drawing and reading not only nurtures my creativity but also gives me inspiration daily.
Timeline
Housekeeper
Geysir Hotel
05.2023 - Current
Housekeeper
Inn at Bay Harbor, Autograph Collection Hotel
06.2022 - 09.2022
Barista
Gloria Jean's Coffee
06.2021 - 05.2022
Trainer
Taco Bell
11.2019 - 05.2021
Bookseller
Carturesti
06.2019 - 10.2019
Sales Assistant
Hennes & Mauritz, H&M
09.2018 - 06.2019
Archivist
Digital Archiving Solutions
02.2018 - 08.2018
Barista
Origo Coffee
12.2017 - 05.2017
Waitress
Harry's Spaghetti Western Restaurant
07.2017 - 09.2017
Busser/Hostess
Saloon No. 10
06.2017 - 09.2017
Housekeeper
Bullock Hotel
07.2016 - 09.2016
Prep Cook
Buffalo Bodega
06.2016 - 09.2016
Busser
Saloon No. 10
06.2016 - 09.2016
Master's Degree in Administration and Development of Human Resources - Human Resources
University of Bucharest
Undergraduate Romanian-Japanese - Japanese Language
Angela Hondru, Romanian-American University
Public Administration -
University of Bucharest
High School Diploma -
Bilingual Theoretical High Scool Decebal
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