Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Alina Saleem Mirza

Alina Saleem Mirza

Executive Assistant
Islamabad

Summary

Driven and resourceful administrative professional with 3+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

4
4
years of professional experience
4039
4039
years of post-secondary education
2
2
Languages

Work History

Executive Assistant

Tameer Inc
04.2025 - Current
  • Provide strategic and administrative support to the CEO, increasing executive efficiency by streamlining scheduling and communications.
  • Coordinate 20+ high-level meetings per month, manage complex calendars, and prepare executive reports and briefing decks.
  • Serve as key liaison between CEO and 5+ internal teams and external partners, handling sensitive communications with discretion.
  • Track progress on 10+ concurrent strategic initiatives, ensuring deadlines are met and updates are communicated timely.
  • Assist in team coordination, improving cross-departmental follow-through and reducing project delays by 25%.
  • Led improvements in workflow systems that reduced scheduling conflicts and turnaround times by 30%.

Assistant Manager - Client Services

Savvital Pvt. Ltd
07.2024 - 04.2025
  • Managed 30+ client accounts across U.S.-based businesses, generating over $15,000/month in recurring revenue.
  • Mentored and coached 40+ team members through structured weekly and monthly check-ins, resulting in a 25% improvement in task completion and client feedback ratings.
  • Fostered a positive team culture and identified training needs, reducing onboarding time for new hires by 30%.
  • Maintained and enforced Best Practices and Corrective Measures documentation, increasing process compliance by 40%.
  • Resolved an average of 5–7 client issues per week proactively, reducing escalation rates by 50% and increasing client satisfaction scores.
  • Managed internal scheduling, email workflows, and client communications, improving team response time by 35%.
  • Implemented 3 new operational process improvements that led to a 20% increase in team productivity and decreased client delivery delays.

Lead Associate - Client Services

Savvital Pvt. Ltd
08.2023 - 07.2024
  • Managed a team of 15 Virtual Professionals, driving client satisfaction, performance growth, and retention.
  • Boosted client member satisfaction scores by 50% through personalized support and performance coaching.
  • Strengthened employee morale and reduced team attrition by 40% through consistent engagement and conflict resolution strategies.
  • Attended and represented Savvital at the BIG I Minnesota Expo—the largest independent agent event in the U.S.—engaging with 100+ industry professionals.
  • Secured 2–3 new clients by promoting Savvital’s virtual assistance services across networking events and digital platforms.
  • Played a key role in delivering exceptional service to a high-profile client, contributing to their recognition with the prestigious Diamond Award.
  • Supported career growth for team members, with 5+ professionals promoted or recognized for exceeding client expectations.

Senior Associate - Client Services

Savvital Pvt. Ltd
07.2022 - 08.2023
  • Managed a team of 5 associates while handling client projects.
  • Additionally, led the CSR committee within Savvital.
  • Retained Client for two years.
  • Managed all the responsibilities efficiently between Client work, Committee work and mentoring Associates.
  • Got promoted to Lead Associate due to demonstrating leadership skills.

Associate - Client Services

Savvital Pvt. Ltd
11.2021 - 07.2022
  • Provided virtual assistance to an insurance association in the United States.
  • Awarded Performance Excellence of the Quarter.
  • Consistently developed new skills to build client trust.
  • Completed training within 2 months, mastering over 30 tasks.

Education

Bachelor in Economics - BSe

Bahria University
Islamabad, Pakistan

CIE - ALEVEL - Business Administration

Lahore Grammar School
Islamabad

Skills

  • Detail Oriented

  • Ability to Learn

  • Leadership skills

  • Problem Solving

  • Communication

  • IT skills

  • Adaptability

  • Multi-Tasking

  • Administrative support

  • Executive support

  • Customer service

  • Scheduling

Accomplishments

  • Awarded Performance Excellence of Quarter by Savvital Pvt Ltd for consistently performing well.
  • Invited by BIG I MINNESOTA (A Insurance Association- Non-profit organisation) to attend and represent at the largest independent agent expo in the United States.

Interests

Social Gatherings
Painting
Dancing
Travelling
Analytical Thinking
Reading

Timeline

Executive Assistant

Tameer Inc
04.2025 - Current

Assistant Manager - Client Services

Savvital Pvt. Ltd
07.2024 - 04.2025

Lead Associate - Client Services

Savvital Pvt. Ltd
08.2023 - 07.2024

Senior Associate - Client Services

Savvital Pvt. Ltd
07.2022 - 08.2023

Associate - Client Services

Savvital Pvt. Ltd
11.2021 - 07.2022

Bachelor in Economics - BSe

Bahria University

CIE - ALEVEL - Business Administration

Lahore Grammar School

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Alina Saleem MirzaExecutive Assistant