Summary
Overview
Work history
Education
Skills
Languages
Certification
References
Timeline
Generic
Aisha Nalwoga

Aisha Nalwoga

Reykjavik,Iceland

Summary

Dynamic professional with expertise in account management, business development and customer relationship management. Proficient in digital banking and mobile money, leveraging strategic networking and critical thinking to drive business growth. Adept at staff training and coaching, with strong communication and presentation skills. Committed to enhancing team performance through effective problem solving and time management.

Overview

1
1
Language
1
1
Certification
3
3
years of post-secondary education
11
11
years of professional experience

Work history

Kitchen assistant

Eiríksson and Eiriksdottir Restaurant
Reykjavik, Iceland
05.2026 - Current
  • Assist with food preparation and kitchen operations.
  • Wash dishes and maintain high standards of cleanliness and hygiene.
  • Support the kitchen team in a fast-paced restaurant environment

Account Manager

Ensibuuko Technologies Ltd
Kampala, Uganda
02.2020 - 04.2024
  • Managed customer accounts and maintained strong client relationships.
  • Served as primary contact for customer account management and issue resolution.
  • Educated SACCOs and farmers on digital financial services and crop insurance products.
  • Prepared weekly management reports on sales performance, customer feedback, and product trends.
  • Forecasted account performance and monitored key business metrics.
  • Trained field agents and supported client onboarding processes.
  • Coordinated meetings with banking partners and promoted mobile banking and digital wallet solutions.

Operational Supervisor

Jasmir and Jemima
Kampala, Uganda
01.2016 - 08.2017

• Supervised daily business operations and sales staff.
• Managed inventory, supplier relationships, and stock control.
• Performed cash reconciliations and invoice management.
• Maintained positive relationships with customers and stakeholders.

Education

Master of International Relations - Social sciences

University of Iceland
Reykjavik
08.2025 -

Bachelor of Business Administration - Business

Makerere University
Kampala
08.2016 - 05.2019

Skills

  • Account Management
  • Business Development
  • Customer Relationship Management
  • Digital Banking & Mobile Money
  • Microsoft Office Suite
  • Staff Training & Coaching
  • Communication & Presentation Skills
  • Strategic Networking
  • Critical Thinking
  • Problem Solving
  • Teamwork
  • Time Management

Languages

English
Fluent

Certification

I attained an Islenska B- forstig certificate from The Tin Can Dosa Factory

References

References available upon request.

Timeline

Kitchen assistant

Eiríksson and Eiriksdottir Restaurant
05.2026 - Current

Master of International Relations - Social sciences

University of Iceland
08.2025 -

Account Manager

Ensibuuko Technologies Ltd
02.2020 - 04.2024

Bachelor of Business Administration - Business

Makerere University
08.2016 - 05.2019

Operational Supervisor

Jasmir and Jemima
01.2016 - 08.2017
Aisha Nalwoga